Customer Service is our specialty. Please contact us if you have any questions or concerns. Click here for store information and map.

Contact Us
Moondance Jewelry Gallery
1530 Montana Avenue
Santa Monica, CA 90403
Tel: 1.310.395.5516
Toll-free: 1.877.EST.1989 (1.877.378.1989)
Email: info@moondancejewelry.com

Store Hours
Monday-Saturday, 10 a.m. - 6 p.m.
Sunday, 11 a.m. - 5 p.m.

Price Match Guarantee
If you find your item at a lower advertised price somewhere else, we will confirm then match that price and provide free shipping for that item via USPS Priority Mail. Price match applies at the time of purchase only and does not apply to special orders or items not in stock. Price adjustments will not be made once your purchase is completed.

Availability
Most items are available for immediate delivery. However, due to our unique selection and high demand, some items may be temporarily unavailable. If this is the case, you will be notified via the e-mail you provide that your item will be Special Ordered. An estimated delivery date will be given and your order will be processed upon your confirmation or in 24 hours if we do not receive notice of cancellation. Designers' prices occasionally change; if this is the case, you will be notified and your order will be processed only upon your approval. Please note that Special Orders are Final Sales.

Timing
Please allow two business days for processing. You should receive your USPS Priority Mail package within 3-4 days of processing. USPS Express Mail delivery will be delivered 2 days after processing. International Air Mail will arrive approximately 7-10 days after processing.

Taxes
CA residents are subject to an 8.25% sales tax.

Credit Cards
Moondance accepts the following credit cards:
American Express
Mastercard
Visa
Discover
JCB

Returns and Exchanges
We want you to be happy with the pieces you buy on www.moondancejewelry.com. If you are not happy with an item you have purchased, you must request a Return Merchandise Authorization Number (RMA#) within 7 days of your receiving your order. Requests should be emailed to: info@moondancejewelry.com with the following information:

Email Subject: Return Authorization Request
Name:
Address:
Email Address:
Phone Number:
Order Number:
Name of Item:
Reason for Return:
Type of Return Requested: Exchange, Refund, Or store credit

Please provide all details as missing information may cause a delay in processing your request.

Once we receive your request we will issue an RMA# and instructions for how to return your package.

Sale items, exchanged items and special orders are final sales and may not be returned or exchanged

Shipping
We ship USPS insured and offer Priority or Express Mail within the United States. International orders are shipped USPS International Air. Delivery charges are calculated depending on the shipping method and value of the package. See your order form for the exact amount, which is calculated when you add your item to the cart.

Special Orders
Please inquire about special orders (special requests, ring sizes, necklace lengths, etc.). Timing and pricing will vary by designer. Special Orders are Final Sales.